iET ITSM software from iET Solutions awarded PinkVERIFY™ 2011 ITIL® certification for twelve processes


iET Solutions, a global supplier of software solutions for service management and software asset management, has announced that its software, iET ITSM version 6, has been certified as complying with the latest ITIL® 2011 guidelines. The iET ITSM service management solution has received the PinkVERIFY™ 2011 certificate following intensive testing by Pink Elephant, a leader in ITIL certification, consulting and training.

PinkVERIFY™ is an internationally recognized assessment process for IT service management solutions, developed and executed by Pink Elephant. It was first introduced in 1998 to assist organizations who want to implement the ITIL® guidelines and are looking for ITIL®-aligned software to support their efforts.

iET ITSM has been awarded the PinkVERIFY™ 2011 certification for the following twelve processes:

  1. Incident Management
  2. Problem Management
  3. Change Management
  4. Service Asset & Configuration Management
  5. Request Fulfillment
  6. Service Level Management
  7. Knowledge Management
  8. Release & Deployment Management
  9. Service Portfolio Management
  10. Service Catalogue Management
  11. Event Management
  12. Availability Management

“The PinkVERIFY™ certification is an important achievement for iET ITSM. The assessment by Pink Elephant is very comprehensive and detailed and only solutions with processes that fully meet the assessment criteria pass the test. We always align our software to the latest ITIL® guidelines and are very pleased to receive this award for iET ITSM”, said Tobias Müller, Product Manager at iET Solutions.

iET ITSM from iET Solutions is a modular solution that can help organizations of any size manage their services. Tight integration of all processes, a high level of scalability and easy configuration distinguish iET ITSM from other offerings.

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About iET Solutions

iET Solutions (, a division of international software and services company UNICOM Global, provides a flexible and comprehensive out-of-the-box service management suite that is designed to support ITIL® best practices. Fully integrated, highly configurable and built to scale, our certified software solution, iET ITSM, can easily meet any organization’s needs.

About UNICOM Global

UNICOM Global ( consists of more than 30 corporate entities in a wide range of businesses including a portfolio of technology divisions which provide software solutions, professional services, product procurement and system integration services; and several business divisions focused on Real Estate, Business and Financial Services, and Mergers and Acquisitions.